We strive to fulfill all orders placed with us. However, there may be instances where we are unable to process certain orders and must cancel them. Reasons for cancellation may include limitations on available quantities, stock unavailability, or issues identified by our credit and fraud avoidance department.
If any part of your order is canceled, our Customer Care Team will notify you accordingly. In the event that your credit card has been charged before the cancellation, the charged amount will be refunded to your card account.
Cancellation by the Customer:
If you wish to cancel your order, please contact our Customer Care Team. Upon receiving the cancellation request, we will cancel the order and refund the order value after deducting a US$ 10 cancellation fee. Please note that we cannot cancel orders that have already been processed or shipped by us, which may occur within 12 hours after placing the order.
Refunds:
- For payments made by Credit Card, we will issue a refund to the Credit Card.
- If payment was made by Check/Money Order and has not been deposited, we will send you a Check/Money Order to your billing address.
- Refunds for payments made by Bitcoin/Ethereum will be issued via Check/Money Order. The refund value will be based on the order value, not the current price of Bitcoin/Ethereum.
Refunds are typically processed within 10 working days. For payments made by Check or Money Order, additional time may be required for delivery and funds to be credited after depositing the Check.
Please note that any delays in crediting the Cardholder’s credit card account are managed by the Cardholder’s issuing bank and are beyond our control.
